Для корректной работы сайта в вашем браузере должны быть включены файлы Сookie

Мы ценим ваше мнение. Оставьте отзыв о том, как проходит обучение.



Discontent – недовольство, неудовлетворённость
Displeasure – досада, неудовлетворённость
Griping – недовольство, ворчанье
Grumbling – ворчание, ропот
Whining – нытьё, хныканье
Receptionist – секретарь приемной (принимает посетителей, отвечает на телефонные звонки, поддерживает порядок в офисе)
Inconvenience – беспокойство, неудобство
Persistent – настойчивый, упорный
Headquarters – штаб-квартира, головной офис, главное управление (компании, организации)

To complain – жаловаться (на что-л.), выражать недовольство (чем-л.)
To grizzle – ныть, хныкать
To growl – громкое ворчание, возглас досады, раздражения, недовольства
To squeal – жаловаться, протестовать
To wail – причитать, стенать, оплакивать
To grumble – ворчать, жаловаться
To compensate – компенсировать
To annoy – раздражать
To embarrass – смущать, ставить в неудобное положение
To go over heads – лезть по головам
To be in charge of smth. – отвечать за что-л.

1. To embarrass – cause (someone) to feel awkward, self-conscious, or ashamed.
2. Inconvenience – trouble or difficulty caused to one's personal requirements or comfort.
3. Displeasure – a feeling of annoyance or disapproval.
4. To grizzle – complain, grumble.
5. To wail – make a sound resembling such a cry.
6. The fiddle squealed the old dance music.
7. They grumbled to us that the decision was not fair.
8. We heard a telephone begin its persistent ring.
9. These formalities always annoy me.
10. He wondered what it must be for such a boy to be in charge of so wild and tumultuous army.


Hi. This is Cari. I’m a teacher with the online English school, EnglishDom.com. Today, we’re going to talk about complaining. Complaining means that you are expressing unhappiness, discontent or displeasure with something that has happened. Meaning, something happens you don’t like and you tell another person about it. You’re not necessarily looking for a solution to the problem, but, sometimes, you are.

So, what kind of complainer are you? When someone says, "How are you?" do you go through a list of problems that you have or do you say, "Oh, I can’t complain" (which means, generally things are good or even if they’re not, I’m not going to tell you.)

We complain in many situations… often, in a restaurant, a hotel, when we have problems with our computer, or in a store. Sometimes though, complaining can be perceived as being rude or aggressive so, it’s important to approach it a certain way.

In the U.S., we often approach complaints by being indirect. If you have a problem with a family member or a co-worker, you might say something like, I’m sorry to bother you, but… (and explain what the problem is). Or, you might say, "Maybe you forgot to…" (and tell the person what it is that you want them to do). Or, you might say, "There may have been a misunderstanding about…" (and you explain the situation). That’s kind of a softer, more polite way to complain about something.

So, there’s some steps you can follow when you have to complain "officially" at a store / restaurant / hotel, something like that (as mentioned earlier). Step one would be to find out who you need to talk to. Often, you begin with the first you see or speak to on the phone, which is normally a receptionist or a customer service representative. With this person you might say, "Can you help me, please. I have a problem" or, "Oh, I hope you can help me!" If this person can’t help you, then you might need to talk to a manager. You might say, "I have a complaint to make" or "I’m not satisfied with the service I’ve received."

But, the second step is to make sure you give the person all the information. You might even need to ask them, "What else do you need to know to help me with this problem?" Step three is to be calm and polite. You might say, "You know, I understand your employees are very busy, however…" Step four is to be nice but firm. You might say, "I’d like to know how you’re going to resolve this problem." "I’d like to know how you’re going to compensate me for the inconvenience." And, step five is to be patient but persistent. If the person you’re speaking to cannot help you, then you might go over their heads and speak to someone who is "more in charge" than they are (uh) for example, a general manager or maybe even the owner of a business or corporate headquarters. And, you might say, "Who can I speak to about this?" or, "Who can help me with this problem?"

Good luck with your complaints. Hopefully, you won’t have to make them too often. Please join us in one of our discussion clubs or in the forum on our Facebook page to share your tips and solutions about complaining. We hope to hear from you soon. Feel English and feel free! Bye for now…




If you have time to whine and complain about something then you have the time to do something about it.


It is harder to be poor without complaining than to be rich without boasting.


The rich are always complaining.


My girlfriend was complaining last night that I never listen to her. Or something like that...

List of questions for discussion

1. What springs to mind when you hear the word "complain"?
2. Are you a complainer?
3. Who do you usually complain to?
4. What complaints do you have at the moment?
5. Have you ever complained in a restaurant, hotel, airplane or train?
6. How often do people complain to you?
7. How often do people complain about you?
8. Do you have any complaints about English?
9. What are your biggest complaints about your friends?
10. Do men or women complain more?
11. What kinds of things do you complain about?
12. When was the last time you complained about something?
13. Have you ever written a letter or e-mail of complaint?
14. Do you like complaining? Is it useful?
15. Do you think complaining relieves stress? 

 Для обсуждения данной темы присоединяйтесь к разговорным клубам. Студентам индивидуального курса разговорные клубы предоставляются бесплатно. А если вы предпочитаете обучение в формате разговорных клубов, записывайтесь на групповые занятия

Вы используете устаревшую версию браузера. Чтобы в полной мере использовать все возможности сайта, установите последнюю версию одного из браузеров: