Business Communication (A2)

1. What Companies Do

Conversing about what companies do (provide / produce etc.).

2. Business Contacts

Present simple vs. Present continuous

3. Strategies for Networking

Basic techniques for starting and maintaining professional contacts

4. Social Networking

Past simple vs. Present perfect

5. Review: Business Conferences

Review of Unit 1

6. Onboarding New Employees

Basic orientation activities, introducing new hires, onboarding processes.

7. Career Counseling

Asking for and giving advice

8. Career Moves

Changing jobs, seeking new opportunities, and discussing career progression.

9. Training and Development

Future forms

10. Review: Performance Reviews

Review of Unit 2

11. Effective Meetings

Basic meeting stages, common phrases, and how to set the agenda effectively.

12. Scheduling Meetings

Proposing and confirming meeting times, polite refusals, and rescheduling.

13. Giving and Receiving Feedback

Simple phrases for giving positive and constructive feedback.

14. Work Emails

Making requests and responses.

15. Review: Understanding Work Instructions

Review of Unit 3

16. Presenting Your Company

Introducing your company’s services/products, basic presentation phrases.

17. The Power of Storytelling

Phrases for storytelling. Sequencing words

18. Using Visual Aids

Incorporating visuals like slides, charts, and images to support your message.

19. Handling Questions

Question forms

20. Review: Engaging Your Audience

Review of Unit 4

21. Customer Service

Basic vocabulary for customer service aspects, answering simple customer questions.

22. Customer Satisfaction

Comparative and superlative adjectives

23. Handling Complaints

Apologizing, offering solutions, and asking for details about the problem.

24. Building Customer Relationships

Phrases for building connection, showing appreciation, and building loyalty.

25. Review: Dealing with difficult customers

Review of Unit 5

26. Final Exam Revision

Review

27. Final Exam

Final Exam